These Terms may be updated from time to time as explained in Section 16.1. We encourage you to refer to these Terms regularly to ensure your compliance. They are always found at

If a valid license agreement exists between you and The North Pole Shoppe, those terms take precedence over these Terms.

The following is the Agreement which applies to your use of web pages, software, networks and processes associated with the Website, including the purchase of Goods using the online purchase service operated by The North Pole Shoppe. By browsing through the Website, or opening an Account, you agree to the terms of this Agreement..

1. Acceptance of Terms

Please read these Terms of Service ("Terms") carefully before using (the "Website") or the products or services offered by Australian Pole Fitness Studios Pty Ltd (the "Services"). These Terms take effect when you click an I Accept button or check box presented with these Terms, or if earlier, when you use any of the Services or Website. You represent to us that you are lawfully able to enter into contracts ((e.g.) you are not a minor). If you are agreeing to these Terms for an entity, such as the entity you work for you represent to us that you have legal authority to bind that entity.

1.1 In these Terms of Service:
“Account” means the personalised account created by you on the Website enabling the Order and Supply of Goods and Services.
“Agreement” means these terms and conditions, including the terms of any Order placed by you through the Website (if applicable). 
“Goods” means any products described in an Order and includes packaging.
“Intellectual property” means all rights in patent, copyright, trade names, trade marks, logos, designs, images (including photographs, videos, multimedia or films) or service marks (in each case whether registered or registrable).
“Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or used in connection with the Website.
“Order” means a request submitted by you to purchase Goods from The North Pole Shoppe  through the Website.
“Restricted Material” means any product displayed for sale on the Website, the sale of which is restricted to persons of a certain age through the Website.
“Website” means the internet site located at and operated by Australian Pole Fitness Studios Pty Ltd.

1.2 Any reference to the singular includes the plural, to any gender includes all genders, to any act or statute includes any act or statute which supersedes, replaces or modifies any earlier act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa, paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified. By default, all references to dollar amounts are references to Australian dollars. International Customers pay in their own currency and are invoiced accordingly. 

2. Specific Warnings

2.1 You must ensure that your access to, or use of, the Website is not illegal or prohibited by laws which apply to you.

2.2 You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. The North Pole Shoppe accepts no responsibility for any such damage which may arise in connection with your use of the Website.

3. Linked Websites

3.1 The Website may contain links to other web sites. Those links are provided for your information and convenience only and may not remain current or be maintained. The North Pole Shoppe will not be responsible for the content or privacy practices associated with any linked web sites.

4. Customer Account

4.1 An Account will be created when you place an Order for Goods through the Website.

4.2 You warrant that all information and data provided by you in the creation of your Account is accurate and up to date.

4.3 You must notify The North Pole Shoppe immediately if you become aware of any unauthorised use of your password or of any other security breach relating to your Account.

5. Goods

5.1 The North Pole Shoppe warrants that all goods listed and available for purchase are NEW (unless otherwise labelled), genuinely labelled and packaged and free of defects in materials and workmanship.

5.2 The North Pole Shoppe makes every effort to display as accurately as possible the colours of the products that appear on the Site. However, as the actual colours that you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

5.3 There may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and/or availability. The North Pole Shoppe reserves the right, at any time and without prior notice to you, to correct any errors, inaccuracies or omissions and to change or update information or or modify or cancel orders if any information on the Site is found to be inaccurate.

5.4 You warrant that, if your Order includes Restricted Material, you are eligible to purchase such Goods.

6. Pricing, Shipping/Delivery, Voucher, Certificate Offers and Store Credits

6.1 All listed prices are the Manufacturer's Recommended Retail Price (MSRP), unless otherwise stated.

6.2 All listed prices are subject to change without notice.

6.3 All listed prices show an inclusive tax amount (where taxes are applicable).

6.4 You agree to pay the *shipping/delivery charges specified (if applicable) at the time you submit your Order.

6.5 The North Pole Shoppe may at its discretion offer *free freight to Australian addresses across all product groups and customer categories.

6.6 All orders are shipped from our Townsville Customer Service Centre and will be delivered within Australia and Tasmania between 3 to 10 working days from date of order. International orders subject to customer shipping preferences. Refer to Shipping Policy for more information.

Please note:
(1) Free shipping/delivery applies to standard National delivery services only

*Free Freight offer excludes:
(1) Shipping/delivery to locations where a door-to-door service is unavailable

(2) Shipping/delivery to remote locations that require light aircraft or barge delivery

(3) International delivery 

6.6 Only invited customers/organisations are eligible for Coupon Offers/In-house Gift Certificates and Store Credits. Only one (1) Coupon/In-house Gift Certificate per customer/organisation. The full amount of the Coupon/Gift Certificate is available up to and including the amount specified. Any amount remaining after a purchase will be forfeit. The Coupon/Gift Certificate is only valid for redemption by purchasing products from The North Pole Shoppe site as designated by the conditions from time to time and which are subject to change without prior notice. Coupons/In-house Gift Certificates and Store Credits are not transferable or redeemable for cash. Coupon/In house Gift Certificate offers and Store Credits cannot be used in conjunction with any other offer and are only redeemable on full price products i.e. discounted products or products subject to promotions from time to time cannot be purchased using Coupons or In house Gift Certificates or Store Credits. Credits to accounts resulting from 'Special' offers or 'New' promotions may result in credits being applied to an account. Such account credits cannot be used with the initial order but will remain in the customer's account pending further orders. Either the full amount or a partial amount of the full credit available may be used at any time after the initial order has been processed for payment.

6.7 All unpaid orders are purged on the last day of each calendar month. 

7. Orders

7.1 You may place an Order by following the instructions on the Website. Your Order will be submitted by completing payment details and pressing the “Proceed To Payment ” button. Orders will be deemed to have been received by The North Pole Shoppe at the time The North Pole Shoppe sends an Order confirmation to your nominated e-mail address.

7.2 Each Order (once accepted) represents a separate Agreement incorporating the terms of that Order.

7.3 The North Pole Shoppe reserves the right to not accept Orders that request commercial quantities of Goods. If The North Pole Shoppe is unable to supply your total Order this Agreement will apply to the supply of all or part of the Order.

7.4 The North Pole Shoppe will use its best endeavours to supply Orders placed through the Website, however The North Pole Shoppe reserves the right to cancel any Order without notice and for any reason.

7.5 In event of a cancelled Order, any payments processed by The North Pole Shoppe will be promptly refunded.

7.6 Customers who wish to cancel an Order must notify The North Pole Shoppe at no later than 9am on the next business day following the date of Order, quoting the Order Reference Number.

7.7 You acknowledge that the Internet can be an unstable and, sometimes, insecure marketplace. At times the Website may not be available, or Orders may not be processed or may not be accepted for reasons beyond our control. In these circumstances The North Pole Shoppe accepts no responsibility.

8. Online Payment & NFC Transactions

8.1 You may provide your nominated details during the purchase process described on the Website.

8.2 The North Pole Shoppe will process a payment for the Goods (plus any delivery charges) using your nominated Credit Card (Visa/Mastercard/AMEX/Diners) by NFC transaction or PayPal Account or Gift Card. The North Pole Shoppe website is secure and safe and uses a high-tech ordering system.

8.3 You authorise The North Pole Shoppe to debit such amount from your nominated Credit Card, Pay Pal Account or Gift Card.

8.4 If your nominated credit card is declined by your financial institution, The North Pole Shoppe will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

8.5 The North Pole Shoppe may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and may not contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment by another method that is acceptable to The North Pole Shoppe. 

9. Delivery, Risk and Title of Goods

9.1 The North Pole Shoppe will use its best endeavours to deliver the Goods to your nominated delivery address within the time period specified at the time of placing your Order. However The North Pole Shoppe will not be liable to you or anyone else for any losses suffered or incurred due to delays out of its control.

9.2 Subject to payment, property and risk in the Goods passes to you upon delivery of the Goods to your nominated delivery address.

10. Returns

10.1 Other than in accordance with our Return Policy, The North Pole Shoppe will only accept the return of Goods that have been supplied incorrectly, or vary from their description on the invoice.

10.2 If you have a return, please refer to our returns policy for more information.

11. Intellectual Property

11.1 All Intellectual Property in any Material on this Website is the property of The North Pole Shoppe, its suppliers or third party providers. Unless expressly authorised under this Agreement, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material without our written permission.

12. Force Majeure

12.1 The North Pole Shoppe shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as could be considered unreasonable, it may, without liability on its part, terminate the Agreement. 

13. Relationship of Parties

13.1 Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.

14. Indemnity

14.1 You waive, release, discharge and relinquish any and all claims that you now have or may have against The North Pole Shoppe which are connected with, arise out of, relate to or are incidental to the use of this Website.

14.2 You agree to indemnify The North Pole Shoppe and keep us indemnified, and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by The North Pole Shoppe arising out of or in connection with this Website by any other person as a result of your, or any person using your passwords:
(a) act or omission;
(b) breach of this Agreement; or
(c) infringement of any Intellectual Property on the Website.

15. Limitation of Liability

15.1 To the extent permitted by law, all conditions, expressed or implied by law are excluded and the liability of The North Pole Shoppe (in negligence or otherwise) is limited (at the option of Australian Pole Fitness Studios Pty Ltd) to the resupply of goods or services, or the cost of having the goods or services supplied again. The North Pole Shoppe shall not be liable for any indirect or consequential loss.

15.2 Nothing in these terms and conditions is intended to limit or exclude any liability on the part of The North Pole Shoppe where and to the extent that applicable law prohibits such exclusion or limitation.

16. Description, Modification and Termination

16.1 The North Pole Shoppe reserves the right, at any time and in our sole discretion, to modify, suspend, discontinue or terminate the Site or any service, content, feature, product or price offered through the Site, with or without prior notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance or termination of the Site, or any service, content, feature, product or price offered through the Site.

16.2 Although all due care and consideration is given to describing goods, any description given, implied or applied to the Goods is given by way of identification only and the use of such description shall not constitute a sale by description. For the avoidance of doubt, you hereby affirm that you do not in any way rely solely on description when entering into the Agreement.

17. Privacy

17.1 The North Pole Shoppe policy on the collection, use and disclosure of customer personal information is set out in our Privacy Statement.

18. General

18.1 Any provision of this Agreement which is void or unenforceable may be severed from this Agreement without affecting the enforceability of other provisions.

18.2 A failure or delay by The North Pole Shoppe to exercise a power or right under this Agreement does not operate as a waiver of that power or right, and the exercise of a power or right by The North Pole Shoppe does not preclude its future exercise or the exercise of any other power or right.

18.3 This agreement is governed by and must be construed according to the law of the State of Queensland, Australia and the parties submit to the jurisdiction of the courts in that State.

Revised April 25th, 2018


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