We can ship to you wherever you are!
When you place an order, you can choose which of the Australia Post shipping and delivery charges you would prefer. Shipping rates are weight-based to reflect Australia Post policy.
Tracking Numbers (not available in some countries) are available on all orders but please note that once items are shipped, The North Pole Shoppe cannot control either Postal Services of Customs. There may be delays in some countries or, for international orders, your package may be held in Customs, these situations are totally out of our control, and as such, we cannot accept responsibility for delayed shipments.
International orders are not charged GST (Australian Goods & Services Tax) at the time of purchase, but may incur taxes and duties in the customs process of the destination country.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Parcels will be returned to Australia for non payment of required import duties, taxes and charges in the destination country.
Parcels returned to Australia will incur further shipping charges.
Please check with your country's customs office to determine any additional costs associated with your purchase.
Delivery times will vary depending on the stock ordered and the shipping choice.
We offer over 5000 footwear styles ranging in size from EUR 35 (US 9) through to EUR 46 (US 16).
We stock popular styles in popular sizes and colours.
Orders from our Pleaser Range, that we cannot fill immediately from our local depot's stock are placed daily with our US warehouse, the turnaround time is usually 5 to 7 business days (dependent upon Customs). Unless otherwise advised, Bling It Heels orders will require up to 5 weeks for processing and delivery.
If the Style, Size or Colour you have selected is not available/out of stock, your order status will remain at 'Awaiting Fulfilment' until new stock is released by our warehouse.
If we do not have your Size, Style or Colour in our local depot but have requested stock from our US warehouse, the status of your order will change to 'Awaiting Shipment'.
Your order status will change to 'Partially Shipped' (between 5 to 7 business days) once your order is released by our local depot's QA Section, at which time you will receive a Tracking # via email for the parcel's delivery to your address.
Within Australia (including Queensland, Northern Territory, New South Wales, Victoria, Tasmania, South Australia and Western Australia) orders will take up to 10 days working days to arrive. Approximately 50 working days for Custom orders (Bling It Heels and Pole Candy).
International orders will take up to 28 working days to arrive. Approximately 100 working days for Custom orders (Bling It Heels and Pole Candy).
Free Shipping on Sale/Clearance items is by Standard Australia Post method and is restricted to Australian purchases