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Shipping Policy

Destinations & Expected Delivery Times

Shipping rates are weight-based and size-based, they reflect Australia Post™ policy and guidelines.

Delivery times will vary depending on the item ordered, the shipping choice and the destination.

Orders for in stock items (available immediately from Townsville Customer Service Centre) will ship from Townsville on the same day (if ordered before 3pm AEST) or on the next business day (if ordered after 3pm AEST).

Orders for not in stock items (not available immediately from Townsville Customer Service Centre) will ship from Townsville within 5-25 working days from the date of the order. 

Australia Post™ claims 2-7 business days from Townsville to Australian and Tasmanian addresses.

Please note that this is not guaranteed.

Please note that delivery delays may be experienced due to local and international flight cancellations due to the current overseas crisis and/or Government restrictions associated with COVID-19.

Our apologies in advance for any inconvenience. 

*Free Shipping

All orders to Australian destinations are shipped by Australia Post Express. 

The Rest of the World - free shipping for orders over $AUD1,000.00

* Subject to change without notice

The Rest of the World Shipping 

Orders are shipped via EMS

Orders for in stock items (available immediately from Townsville Customer Service Centre) will ship from Townsville on the same day (if ordered before 3pm AEST) or on the next business day (if ordered after 3pm AEST).

Orders for not in stock items (not available immediately from Townsville Customer Service Centre) will ship from Townsville within 5-25 working days from the date of the order.

International orders are not subject to GST (Australian Goods & Services Tax) at the time of purchase, but may incur taxes and duties in the customs process of the destination country.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Parcels will be returned to Australia for non-payment of required import duties, taxes and charges in the destination country.

Parcels returned to Australia may incur further shipping charges. 

Order Tracking Numbers

Orders received for in stock items are shipped daily between 9.00am and 3.00pm (AEST) Monday through Friday (excluding Public Holidays). Orders received after 3.00pm (AEST), or outside AEST business hours, will be shipped on the next business day.

Tracking Numbers and a delivery status link are emailed once orders have been processed by our shipping partner, Australia Post.

Orders that cannot be filled immediately from stock in our Townsville Customer Service Centre are referred daily to our external warehouses, the turnaround time is between 15 - 30 business days for products in the Health, Fitness & Recreation and Storage and Organisation categories (dependent upon Customs). 

Order status will remain as 'Awaiting Shipment' pending release of stock from internal or from external warehouses.

Tracking Numbers and a delivery status link are emailed once orders have been processed by our shipping partners, StarTrack or DHL Express.  

Revised March 29th, 2022