Destinations & Expected Delivery Times

Shipping rates are weight-based and size-based to reflect Australia Post™ policy and guidelines.

Delivery times will vary depending on the item ordered, the shipping choice and the destination.

Orders for in stock items (available immediately from Townsville Customer Service Centre) will ship from Townsville same day (if ordered before 3pm AEST) or next business day (if ordered after 3pm AEST)

Orders for not in stock items (not available immediately from Townsville Customer Service Centre) will ship from Townsville within 5-20 working days from date of order. 

Australia Post™ claims 2-7 business days from Townsville to Australian and Tasmanian addresses. Please note that this is not guaranteed.

Our experience shows that orders from Townsville via Standard Post may take up to 10 business days to reach some remote locations.

*Free Shipping

Sale/Clearance Items - Restricted to Australian Destinations

The Rest of the World on orders over $AUD200.00

*Subject to change without notice

The Rest of the World Shipping 

Orders are shipped via EMS

Orders for in stock items (available immediately from Townsville Customer Service Centre) will ship from Townsville same day (if ordered before 3pm AEST) or next business day (if ordered after 3pm AEST).

Orders for not in stock items (not available immediately from Townsville Customer Service Centre) will ship from Townsville within 5-20 working days from date of order.

International orders are not subject to GST (Australian Goods & Services Tax) at the time of purchase, but may incur taxes and duties in the customs process of the destination country.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Parcels will be returned to Australia for non-payment of required import duties, taxes and charges in the destination country.

Parcels returned to Australia may incur further shipping charges. 

Order Tracking 

Orders received for in stock items are shipped daily between 9.00am and 3.00pm (AEST) Monday through Friday (excluding Public Holidays). Orders received after 3.00pm (AEST), or outside AEST business hours, will be shipped on the following business day.

Orders that cannot be filled immediately from stock in our Townsville Customer Centre are referred daily to our external warehouses, the turnaround time is between 2 to 5 business days for Footwear and 15 to 20 business days for Sport and Fitness, Home and Garden and Outdoors (dependent upon Customs). 

Order status will remain at 'Awaiting Shipment' pending release of stock from external warehouses.

Tracking Numbers and a link on delivery status are emailed once orders have left our Townsville Service Centre.

Revised November 23rd 2018

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Please use the form if you have any questions