This policy specifies The North Pole Shoppe's approach and dedication to quality assurance and continuous improvement as well as its principles, features, structures and standards. The company’s quality systems ensure The North Pole Shoppe is consistently focused on product quality, reliability and consistency of supply.
With a focus on customer service and satisfaction, The North Pole Shoppe is constantly developing and upgrading quality systems to exceed customer expectations.
We will honour all commitments to our customers, suppliers and employees.
We will conduct our business with unwavering high standards of honesty, trust, professionalism and ethical behaviour. We will communicate openly and frequently.
We will place the interest of our customers first. We will be dedicated to building a rewarding and lasting relationship with each and every customer. We will maintain a continuous quest for world class quality to assure customer satisfaction designed to earn the unwavering loyalty of our customers. We will deliver value in all we do.
We will work as one cohesive Team from the smallest unit to the enterprise as a whole. We will recognize and reward excellent performance, which drives superior results. We will develop and retain leaders who continually raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals. We will assure a sharing of ideas, skills and resources throughout the company. We will respect the structure and reporting relationship in the company, yet assure that organization boundaries never become a barrier to success.
We will treat each person with whom we work with respect and dignity. We will communicate expectations to employees and provide honest and timely feedback on performance. We will embrace a diversity of ideas, cultures, ethnicity and background to enhance our promise and value to customers. We will provide career development opportunities for employees who show initiative and performance results to help them individually manage their own career to maximize their potential.
We believe we have an obligation to act to benefit society at large and we will be active participants in the communities in which we live and with whom we work.
We will encourage employee and customer involvement in civic and charitable activities. We will be role model business leaders in the countries and communities in which we operate the business. We will develop and implement business practices consistent with safeguarding the environment.
Revised April 25th, 2018
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