This policy specifies our approach and dedication to quality assurance and continuous improvement as well as our principles, features, structures and standards.

Our quality systems ensure we remain focused on product quality, safety, reliability and consistency of supply.

We are focused on compliance, customer service and satisfaction and will consistently develop and upgrade quality systems which comply with Australian Consumer Law (ACL), and exceed customer expectations.

Principles

Integrity

We will honour all commitments to customers, partners, suppliers and employees.

We will conduct our business with unwavering high standards of honesty, trust, professionalism and ethical behaviour; communicating openly and frequently.

Quality

We are dedicated to offering products that comply with the recognised standards for performance, composition, design and packaging.  

We maintain a constant quest for world class quality and ensure customer satisfaction to earn unwavering loyalty.

We will deliver value in everything we do.

Teamwork

We will work as one cohesive team, recognising and rewarding excellence.

We will develop and retain relationships with those who consistently raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals.

We will share ideas, skills and resources, respecting the structure and reporting relationship in the company, yet ensuring the organisation's boundaries never become a barrier to success.

Respect

We will treat each person with with respect and dignity, communicating expectations and providing honest and timely feedback.

We will embrace a diversity of ideas, cultures, ethnicity and background to enhance our promise and value to customers.

We will provide opportunities to those who show initiative and help them to manage their own career and maximise their potential.

Community Responsibility

We have a social obligation and will be an active participant in the community, encouraging involvement in civic and charitable activities wherever possible.

We will develop and implement business practices consistent with safeguarding our environment.  

Revised September 3rd, 2018

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