This policy specifies our approach and dedication to quality assurance and continuous improvement as well as our principles, features, structures and standards.

Our quality systems ensure we remain focused on product quality, safety, reliability, consistency of supply and environmental compliance.

We are focused on compliance, customer service and satisfaction and will consistently develop and upgrade quality systems which comply with Australian Consumer Law (ACL) to meet and exceed customer expectations.

Principles

Integrity

We will honour all commitments to customers, partners, suppliers, agents and employees.

We will conduct our business with unwavering high standards of honesty, trust, professionalism and ethical behaviour; communicating openly and frequently.

Quality

We are dedicated to offering products that comply with the recognised Australian Standards for performance, composition, design, packaging and environmental compliance.   

We will maintain a constant quest for world class quality to ensure our customers' satisfaction and earn their unwavering loyalty and support.

We will deliver value in everything we do.

Teamwork

We will work as one cohesive team, recognising and rewarding excellence.

We will develop and retain relationships with those who consistently raise the bar.

We will share ideas, skills and resources.

Respect

We will treat each person with respect and dignity, communicating expectations and providing honest and timely feedback.

We will embrace a diversity of ideas to enhance our promise and value to customers.

We will provide opportunities to those who show initiative and help them to manage and maximise their potential.

Community Responsibility

We have a social obligation and wherever possible will be an active participant in the community, encouraging involvement in civic and charitable activities.

We will develop and implement business practices consistent with safeguarding our environment.  

Revised May 25th, 2019

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