We consider the law, good industry practice and fairness in all circumstances.
This statement outlines the company policy of Australian Pole Fitness Studios Pty Ltd (also known as APFS and APFS Group), trading as The North Pole Shoppe, TearAid Australia, Lupit Pole Australia, Ready Money Australia and NPS Online (“we”, “our”) on how we manage any personal information that we may hold about you.
You trust us with your personal data and we have the required controls in place to secure that data.
Our policy is to respect the confidentiality of information and the *privacy of individuals. We are bound by and comply with the National Privacy Principles contained in the Privacy Act 1988 and the European Union General Data Protection Regulation (GDPR).
*Further information on Privacy is available on the website of the Office of the Australian Information Commissioner (OAIC)
Why do we collect personal information?
Our business is to understand and meet your needs. We use the information you have provided to us to deliver, improve, update and enhance the services we provide to you.
Collecting personal information also allows us to meet and comply with our legal obligations and detect and prevent fraud and abuse.
What information does APFS collect?
Much of what you consider personal data is provided to us by you when you:
- create an account or purchase our products and services e.g. billing information, shipping information, address, email, phone number
- request telephone assistance from our client services support team (We may record information when you contact us, including customer service requests and notes or details explaining what your asked and how we responded to your requests)
- complete contact forms or request newsletters or other information from us via email or
- participate in contests and surveys or otherwise participate in activities that might require information from you
How do we use this information and to whom may we disclose it?
While we may send marketing material to you from time to time that we think may be useful to you, we are conscious of the need to respect your privacy.
Unless we inform you otherwise, we use the personal information we hold for establishing and reviewing your ongoing needs, enhancing customer service and product options and providing you with ongoing information or opportunities that we believe may be relevant to you.
Depending on the product or service concerned and particular restrictions on sensitive information, this means that personal information may be disclosed to:
other areas within the APFS Group
service providers and specialist advisers to APFS who have been contracted to provide APFS with administrative or other services
regulatory authorities as agreed or authorised by law
credit reporting or reference agencies
anyone authorised by an individual, as specified by that individual or the contract
Generally, we require that organisations who handle or obtain personal information as service providers to APFS acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this Policy.
Sensitive information is subject to greater restrictions
Some personal information may be considered 'sensitive'.
Law restricts the way we use Australian Business Numbers (ABN) and information received from a credit-reporting agency about an individual.
It is our policy that in the event that we should hold any sensitive information that it be used and disclosed only for the purposes for which it was provided, unless you agree otherwise, or if the use or disclosure of this information is allowed and or required by law.
Management of personal information
Staff handling personal information is trained to respect the confidentiality of your information and the privacy of individuals. We regard breaches of your privacy very seriously and we will impose appropriate penalties, including dismissal where required.
We have appointed a Privacy Officer to ensure that our management of your personal information is in accordance with this statement and the Privacy Act.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
What security measures are in place to protect Credit Card data?
We want you to feel safe and secure when purchasing goods from us online. For this reason we have applied for and have been issued with an Extended Validation Secure Socket Layer Certificate (EV SSL).
We have been issued with an EV SSL Certificate by a Certificate Authority (CA) who has performed an extensive verification and validation of this company and its officeholders.
The EV SSL certificate is identified and confirmed when you see our Company's Name (AU) together with the Padlock icon in the URL; it serves as a confirmation of our trustworthiness in dealing with our customers' personal information and our dedication to online security.
We are certified as a PCI DSS compliant service provider, and our platform is audited annually by independent third-party qualified security assessors against the ISO 27001 security standard.
How do we keep personal information accurate and up to date?
We endeavour to ensure that the personal information we hold is accurate and up-to-date. We realise that this information can change e.g changes of address and other personal circumstances. If you call us on 1800 739 933 we can update your customer information over the phone or you can personally update your information by logging into your account at thenorthpoleshoppe.com.au
You have the right to check what personal information we hold about you
Under the Privacy Act 1988, you have the right to obtain a copy of any personal information we hold about you and to advise us of any perceived inaccuracy. The Act does set out some exceptions to this.
To make a request, you will need to complete an application form verifying your identity and specifying what information you require. Application forms are available by contacting the Privacy Officer by phone on 1800 739 933 or email Privacy Officer or by writing to:
Australian Pole Fitness Studios Pty Ltd
PO Box 526
Garbutt East QLD 4814
We will acknowledge your request within 14 days and respond promptly.
How do we handle complaints?
To make a complaint, please telephone us on 1800 739 933, or email Complaints or write to:
Australian Pole Fitness Studios Pty Ltd
PO Box 526
Garbutt East QLD 4814
If you are not satisfied with our response to your complaint, you can contact the Office of the Australian Information Commissioner (OAIC):
Hotline: 1300 363 992
Direct: +61 2 9284 9749
Fax No: +61 2 9284 9666
Email: [email protected]
GPO Box 5218 Sydney NSW 2001
GPO Box 2999 Canberra ACT 2601
How to contact us
The Privacy Officer
PO Box 526
Garbutt East QLD 4814
Privacy Web Supplement
This statement outlines some privacy issues specific to our websites.
When you use the interactive tools on our websites, we may collect the personal information that you enter.
Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the web site, when you return to the web site, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on our web site, including presenting web pages according to your needs or preferences.
Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend that you enable cookie acceptance to gain benefit from all the services and information provided on the website.
If you want to learn more about cookies, please read Lifewire's informative article on "What are Cookies on a Computer".
We are constantly striving to improve functionality on this site through technology changes. This may mean a change to the way in which personal information is collected or used. The impact of any technology changes which may affect your privacy will be notified in this Supplement at the time of the change.
Links to Third Party Websites
Our website may contain links to external third party websites that may benefit the user.
External websites should contain their own privacy & security statements and we recommend you review them when using their websites.
Please note however, that third party websites are not covered by our Privacy & Security Policy and these sites are not subject to our Privacy and Security Standards and Procedures.
Survey Collection Policy
Occasionally we may conduct surveys to help us find new and better ways to improve our delivery of products and services to you.
We may contact you via email, phone, SMS or direct mail.
If we call you, our Caller ID is 07 4725 2244
For any enquiries relating to our surveys call 1800 739 933
Solicited Communication Only
APFS has not, does not, nor will ever subscribe to electronic mailing lists created by address-harvesting software in order to contact you.
You provide us with both your express and inferred permission to receive messages from us by filling in a form, ticking a box on our website(s), and/or calling us on the phone.
When placing an online order with us you have knowingly and directly provided us with your name, address details (physical, postal, and electronic - 'email'), and contact phone number(s).
1. Having placed an online order with us you will receive the following electronic communications directly from us:
- Confirmation of the order you have placed with us online or over the phone
- Confirmation of the Tracking Number for that order being prepared for shipping
- Acknowledgement of our COVID-19 protocol
- Confirmation that your order was entered in the monthly draw for a gift ranging in price from $20 to $60
2. The month following the placement of you order you will receive the following electronic communication directly from us:
- Acknowledgement that you are the winner of gift and the supply of a Tracking Number for that gift, or
- Announcement of the winner of the monthly draw
3. Other times where we may need to contact you by electronic communication or by phone:
- Advising of a delay in processing your order
- Advising of a delay in shipping your order
- Advising of a backorder shipment and Tracking Number
4. Through our association with RewardCamp, and while you retain an active online account at The North Pole Shoppe, points are issued on the value of each order you place (excluding GST and shipping charges). Points are transferred to your online account as Store Credit. Monthly statements are generated and emailed to you direct from RewardCamp, on our behalf, once points exceed $5.00 in Store Credit.
Store Credits do not accrue interest, nor can they be redeemed for cash. They can be used to discount future orders, providing the order value exceeds 5 times the value of the Store Credit. In other words, a $25.00 Store Credit can be used to discount an order exceeding $125.00 (excluding GST and shipping charges).
You may opt out of our reward program at any time by contacting us at [email protected] or calling us on 1800 739 933.
5. Promotional material is restricted to New Customers Only. Flyers and/or brochures included with a customer's First Order serve to provide information about other products offered by APFS which, may be of personal interest; shared with others; or disposed of through public and/or private recycling service providers.
5.1 All promotional and packaging material received from APFS which has resulted from an order being placed either on the website or over the phone with a customer service operator, should be recycled to keep it out of landfill. Paper and cardboard can be recycled in local council collections bins, or through paper and cardboard recycling service providers. Bubble wrapping, polyethylene courier bags, LDPE, Ziplock, and cellophane bags can be recycled in REDcycle bins located at participating supermarkets around Australia.
5.2 Our corporate responsibility extends to supporting and promoting the principles of a circular economy, together with the Australian manufacturing partners Replas, Close the Loop, and Plastic Forests, who convert material collected by REDcycle into a range of recycled consumer products.
5.3 Until further notice, the most up to date and relevant COVID-19 information is included with ALL orders.
Revised January 13th, 2022