QA & CI Policy

This policy specifies our approach and dedication to quality assurance and continuous improvement as well as our principles, features, structures, and standards.

Our quality systems ensure we remain focused on product quality, safety, reliability, consistency of supply, and environmental compliance.

We are focused on compliance, customer service and satisfaction, and will consistently develop and upgrade quality systems which comply with Australian Consumer Law (ACL) to meet and exceed our customers' expectations.

Principles

Integrity

We will honour all commitments to customers, partners, suppliers, agents, and employees.

We will conduct our business with unwavering ambitious standards of honesty, trust, professionalism and ethical behaviour, communicating openly and frequently.

Quality

We are dedicated to offering products that comply with recognised Australian Standards for performance, composition, design, packaging, and environmental compliance.   

We will maintain a constant quest for world class quality to ensure our customers' satisfaction and earn their unwavering loyalty and support.

We will deliver value in everything we do.

Teamwork

We will work as one cohesive team, recognising and rewarding excellence.

We will develop and retain relationships with those who consistently raise the bar.

We will share ideas, skills, and resources.

Respect

We will treat each person with respect and dignity, communicating expectations and providing honest and timely feedback.

We will embrace a diversity of ideas to enhance our promise and value to customers.

Corporate Social Responsibility

We value our social obligation, and wherever possible we will be an active participant in the community, encouraging involvement in civic and charitable activities.

We will also develop and implement business practices consistent with embracing and encouraging positive attitudes to innovative products that serve to educate our community and consider our environment.  

Updated as of April 5th, 2023