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Our Response to COVID-19

For every country in the world, the COVID-19 pandemic will continue to be incredibly challenging for quite some time.

It has significantly impacted our way of life and the way in which we conduct ourselves and our businesses.

While it is unknown how long we will need to address the issues arising out of this pandemic, we will continue to trade in line with, and according to, the recommendations as laid down by Local, State and Federal Government and International authorities.

We will continue to actively monitor advice regarding COVID-19 and take a calm and balanced approach while implementing meaningful actions that prioritise the health and well-being of our people, our customers, and our community.

Our focus is to continue to provide the same quality service and products our customers expect from us, but with additional precautions and procedures to minimise any health and safety risks to our customers and our staff associated with the manual handling of products, including, but not limited to:

  • Cleaning frequently touched surfaces with detergent solution and disinfectant.
  • Cleaning general surfaces and fittings when visibly soiled, and immediately after any spillage.
  • Staff washing hands in strict accordance with Australian Government Department of Health regulations prior to picking, packing and delivery of items to our shipping partner, Australia Post.
  • No public access to any products.
  • No public access to product storage areas.
  • Staff having received two (2) doses of COVID-19 Vaccine and a Booster prior to January 31st, 2022.

While we have no control over best practice procedures while orders are in transit to their destinations, we have complete confidence that each of our trading partners are being equally vigilant in initiating, exercising, and maintaining procedures to minimise the spread of COVID-19.

As a further safety precaution, upon receiving your order, opening the parcel and PRIOR TO REMOVING ITS CONTENTS, we do recommend that you wash your hands thoroughly. 

Please dispose of all packaging correctly, please recycle responsibly, and adhere to health regulations. 

Assuring you of our best attention at allways. 

The Team at APFS

The following information is provided by Centres for Disease Control and Prevention (CDC) and the World Health Organisation (WHO).

The Right Way to Clean and Disinfect


  • Wear disposable gloves when cleaning and disinfecting surfaces. Gloves should be discarded after each cleaning. If reusable gloves are used, those gloves should be dedicated for cleaning and disinfection of surfaces for COVID-19 and should not be used for other purposes. Consult the manufacturer’s instructions for cleaning and disinfection products used. Clean hands immediately after gloves are removed.
  • If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
  • For disinfection, diluted household bleach solutions, alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants should be effective.
    • Diluted household bleach solutions can be used if appropriate for the surface. Follow manufacturer’s instructions for application and proper ventilation. Check to ensure the product is not past its expiration date. Never mix household bleach with ammonia or any other cleanser. Unexpired household bleach will be effective against coronaviruses when properly diluted.

Prepare a bleach solution by mixing:

  • 5 tablespoons (1/3rd cup) bleach per gallon (3.79ltr) of water or
  • 4 teaspoons bleach per quart (946.35ml) of water
  • Products with EPA-approved emerging viral pathogens  are expected to be effective against COVID-19 based on data for harder to kill viruses. Follow the manufacturer’s instructions for all cleaning and disinfection products (e.g., concentration, application method and contact time, etc.).
  • For soft (porous) surfaces such as carpeted floors, rugs, and drapes, remove visible contamination if present and clean with appropriate cleaners indicated for use on these surfaces. After cleaning:
  • Launder items as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely, or
  • Use products with the EPA-approved emerging viral pathogens claims (see examples at this link) that are suitable for porous surfaces. 

Clothing, linen, towels, and other items that go in the laundry 

  • Wear disposable gloves when handling dirty laundry from an ill person and then discard after each use. If using reusable gloves, those gloves should be dedicated for cleaning and disinfection of surfaces for COVID-19 and should not be used for other household purposes. Clean hands immediately after gloves are removed.
    • If no gloves are used when handling dirty laundry, be sure to thoroughly wash hands afterwards.
    • If possible, do not shake dirty laundry. This will minimize the possibility of dispersing virus through the air.
    • Launder items as appropriate in accordance with the manufacturer’s instructions. If possible, launder items using the warmest appropriate water setting for the items and dry items completely. Dirty laundry from an ill person can be washed with other people’s items.
    • Clean and disinfect clothes hampers according to guidance above for surfaces. If possible, consider placing a bag liner that is either disposable (can be thrown away) or can be laundered.

Please remember that the best protection against this virus is exceptional hygiene and the limiting of physical contact.

This virus will be around for some time. Just like the flu, it will affect many people, especially during winter months.

Washing your hands with soap and water whenever possible, limiting touching your face, coughing into your elbow, and maintaining a distance of at least 1.5 metres from other people are the best ways to prevent the spread of COVID-19. 

In resource-limited, or remote areas, with lack of accessibility to sinks or other facilities for hand hygiene (including soap, clean water, towels, etc.) please consider using the Australian alcohol based hand rub sanitisermanufactured in Townsville, Queensland. 

Australian Government Department of Health Current Status of Confirmed Cases

The infographic is updated daily by 9pm AEST and published each morning (except Monday) based on the data received by 3.00pm from Australian States and Territories. 

Each infographic shows:

• total number of cases, recoveries, and deaths

• cases admitted to hospitals and ICUs

• number of tests done and their status

• a graph showing cases by age and gender

• a graph showing deaths by age and gender

• cases and deaths by State and Territory

• cases by source of infection

• public health response measures


Revised May 26th, 2022