Do I have to sign in each time I want to make a purchase? 

No, you don't. If you prefer to purchase at the prices listed on the website you don't have to sign in. Click on an image, choose from the options available, add to cart and proceed to Checkout.

By signing in to an existing account (i.e using an email address and password that was used to create an account) you will gain access to the Frequent Buyer's Savings Program and any shopping level discounts and store credits made available by your previous purchases. 

Do I need to Join the Frequent Buyer Savings Program?

No, you don't. It is optional. Account Registration is linked to the Frequent Buyer Savings Program.

Guest Accounts are not included in the Frequent Buyers Program.

How do I find what I've purchased before? (Registered Accounts Only)

Sign in to your account with your email address and password to find your order history, your saved 'wish lists' and your shipping addresses. 

Is the Gift Certificate digital?

Yes it is. Enter the name and email address of the person that will receive the Gift Certificate, enter your name and email address, a message from you (this is optional), the amount you want to spend on the Gift Certificate and click on the type of Gift Certificate e.g. Birthday, Christmas, General etc. Click the Preview tab to see the Gift Certificate and then click Add Certificate to Cart. The Gift Certificate will be emailed to the recipient.

Alternatively, email the certificate to your email address, print it out and place it in a greeting card which can be mailed or delivered personally.

Why can't I see my account and Frequent Buyer information?

Frequent Buyers Club details are visible only to registered account holders.

If you need help navigating or purchasing from our online store please call us on +61 747 25 2244 or email rewards@thenorthpoleshoppe.com.au for assistance.