Do the Terms apply if I have a separate agreement?

No, if you have a separate agreement with Australian Pole Fitness Studios Pty Ltd, those terms will supersede these Terms and govern our relationship.

Why do Terms change?

Terms need to be updated in keeping with and in accordance to changes to our Services and changes to the Australian Consumer Law (ACL), the national law for fair trading and consumer protection as administered and enforced jointly by the Australian Competition and Consumer Commission (ACCC) and the State and Territory consumer protection agencies, with the involvement of the Australian Securities and Investments Commission (ASIC). 

How do I accept these Terms?

By using or accessing our Services, you agree to the updated Terms. You may be asked to click an "I Accept" button or check box unless you have a separate agreement with us.

What has changed?

We encourage you to read the full Terms.

When do new Terms take effect?

Immediately from the date of issue. Our Terms were revised on August 11, 2017.

Do I have to sign in each time I want to make a purchase? 

No, you don't. If you prefer to purchase at the Manufacturer's Suggested Retail Prices (MSRP) listed on the website you don't have to sign in. Click on an image, choose from the options available, add to cart and proceed to checkout as a Guest.

By signing in to an existing account (using an email address and password used to create the account) you gain access to VIP Member Discounts and any shopping level discounts and store credits available by your previous purchases. 

How do I find what I've purchased before? 

Sign in to your account with your email address and password to find your order history, your saved 'wish lists' and your shipping addresses. 

Is the Gift Certificate digital?

Yes it is. Enter the name and email address of the person that will receive the Gift Certificate, enter your name and email address, a message from you (this is optional), the amount you want to spend on the Gift Certificate and click on the type of Gift Certificate e.g. Birthday, Christmas, General etc. Click the Preview tab to see the Gift Certificate and then click Add Certificate to Cart. The Gift Certificate will be emailed to the recipient.

Alternatively, email the certificate to your own email address, print it out and place it in a greeting card which can be mailed or delivered personally.

Why can't I see my account information?

These details are visible only to registered member accounts.

If you need help navigating or purchasing from our online store please call us on 1 800 739 933 or email rewards@thenorthpoleshoppe.com.au for assistance.